There are primarily four passenger railway stations in Beijing, namely Beijing West Railway Station, Beijing Railway Station, Beijing South Railway Station and Beijing North Railway Station (Xizhimen Railway Station). You can purchase the ticket for the day at the station, or purchase the ticket within 10 days from 19:00 daily (for details, please call the hotline of each station). In addition, there are nearly 200 ticket sales outlets in Beijing to facilitate your travel.
Railway customer service hotline: 12306
Official website: www.12306.cn
The check-in stops 5 minutes before departure. Each train is subject to real-name ticket purchase and verification upon checking in. The ticket must be purchased with valid ID (recommended to use the second-generation ID card, except for the purchase of children's tickets). The original valid ID must be presented at the time of entry. Passengers without original ID documents are required to go to the public security section to apply for temporary ID.
Beijing West Railway Station
A. Located between the Construction Bank and the Public Security Bureau on the east side of the North Square of Beijing West Railway Station
China Railway Express at Beijing West Railway Station: 51824435
B. West side of East Construction Building East Building (opens during the day)
China Railway Express at Beijing West Railway Station: 51862647
Located on the east side of the Post Information Building on the west side of the North Square of Beijing West Railway Station
China Railway Express at Beijing West Railway Station 51824475 51826293
A. North ticket office: East side of the first floor of North Square (No 1 and No 2 windows sell Kowloon tickets, and special ticket for high-speed rail soft-seats;No 14, 15, and 16 are the windows for change tickets; No 17 is the window of the duty officer; No 18 is the window for loss report; No 20 is the window for people with disabilities.
B. South ticket office No 1: West side of the first floor of the South Square (No 59 is the window of the duty officer; No 68 is the window for the high-speed rail soft-seat tickets; there is a self-service ticket machine for making online purchase).
C. South ticket office No 2: East side of the first floor of the South Square (No 76 is the window of the duty officer; No.83 is the window for the high-speed rail soft-seat tickets; there is a self-service ticket machine for making online purchase).
D. Sale (return) ticket office: the second floor of the North Square.
No 12 Waiting Room: high-speed rail business passengers, VIP passengers.
No 8-12 Waiting Room: high-speed rail passengers
No 1-7 Waiting Room: railway passengers
No 1 Waiting Room: soft seat railway passengers
No 036 Waiting Room (No.2): services for old, young, sick, disabled and pregnant railway passengers.
No 036 Waiting Room (No.10): services for old, young, sick, disabled and pregnant high-speed rail passengers.