Digital platform boosts Kangbashi district's social services
Kangbashi's community workers are equipped with standard clothing and work tools. [Photo provided to chinadaily.com.cn]
Community workers in the Kangbashi district of Ordos city – located in North China's Inner Mongolia autonomous region – are now offering more efficient and convenient services to local residents, thanks to the recent introduction of digital technology.
That follows the application of an intelligent platform developed by Kangbashi, designed to promote the modernization of grassroots social services.
Through the tech-powered system, community workers will be rewarded for great work performance. What's more, it has simplified work procedures and the staff members now receive instant work feedback through the platform.
Once a community worker finishes a job, he or she will get bonus points based on their performance.
Productive community workers can enjoy reward benefits in local schooling, medical treatment, culture and other public services by using the bonus points. They also get discounts and for dining, shopping and other spending.
In addition, those who win the monthly and annual assessments will receive greater rewards and their assessment results will be sent to residents for feedback.
A Kangbashi resident scans a community worker's service review card code to assess the work. [Photo provided to chinadaily.com.cn]
Under the incentive mechanism, problems troubling community workers – such as complex management assessment indicators, broad work content and unclear rewards and punishments – have been resolved.
This is said to have increased their enthusiasm for the work and boosted productivity.
Elsewhere, community workers have their own work section on Kangbashi's intelligent service platform, where they can log daily jobs, view the latest tasks, escalate problems, coordinate tasks and see to the needs of residents.
As a result of the new system, once-cumbersome workflows have been significantly simplified, improving both work efficiency and quality.
Additionally, to better serve residents, all 488 community workers in Kangbashi district have been issued service review cards.
While carrying out community service and management, a community worker needs to wear the service review card at all times and accept supervision from residents and all sectors of society, to increase their sense of responsibility.
A Kangbashi community worker collects information from a resident at her home. [Photo provided to chinadaily.com.cn]