Telkomsel and Tencent Cloud develop AI and Cloud solutions to enhance customer experience

Telkomsel and Tencent Cloud signed a strategic partnership on AI and cloud-based solutions development at the Mobile World Congress (MWC) 2025 in Barcelona on 5 March 2025.

The partnership between Indonesia's leading digital telecommunications service provider company and one of the world's leading cloud companies will see Telkomsel harnessing various B2B and B2C solutions such as AI Generated Content (AIGC), AI Translation, and electronic know-your-customer (e-KYC) solutions like Palm Verification, and other AI capabilities. Tencent Cloud will also support cloud cost optimization for Telkomsel, including public and hybrid cloud collaborations with Telkomsel.

Wong Soon Nam, Director of Planning and Transformation of Telkomsel, said, "The partnership demonstrates Telkomsel's commitment to optimizing our business operations and enhancing customer experiences through innovative digital solutions. It also aligns with our vision to accelerate Indonesia's digital transformation and improve its technology sector."

Poshu Yeung, Senior Vice President, Tencent Cloud International, added, "We are excited to expand our partnership with Telkomsel in the area of AI, cloud, and eKYC solutions. We hope the partnership will accelerate the adoption of more efficient and secure digital solutions to support digital transformation across various use cases."

The Telkomsel-Tencent Cloud partnership covers three main items:

1.  eKYC solution development in the form of Palm Verification for B2B segment

Telkomsel and Tencent Cloud now provide Palm Verification technology for the B2B segment that can improve the security and reliability of their digital identification systems.

2.  AI-Generated Content (AIGC) and AI Translation Development

Both companies are developing AI-Generated Content (AIGC), AI Translation, and other AI-based capabilities for B2B and B2C segments.

3.  Cloud Cost Optimization

Tencent Cloud will support cloud cost optimization for Telkomsel, including public and hybrid cloud collaborations with Telkomsel. This partnership allows Telkomsel to improve its operational efficiency and digital infrastructure scalability to provide faster, more stable, and cost-effective services.

The partnership is a continuation of their previous digital innovation efforts. Telkomsel and Tencent Cloud previously succeeded in pilot testing the Palm Verification technology for B2C customers at Telkomsel's GraPARI outlets in 2024. Today's partnership will see this technology extended to the B2B enterprise segment as part of Telkomsel's business solutions strategy.

By leveraging the expertise and technology of both companies, the partnership is expected to provide efficient, intelligent, and value-added services for Indonesian customers.