State Grid sends service team to meet with villagers

On Aug 17, State Grid Huayin Power Supply organized a visit by the Zhang Side Communist Party Member Service Team from State Grid Shaanxi Electric Power (Xiyue Huashan) to Fushui village. The team conducted inspections of electricity usage, provided safety education, and offered business consultation services at village-level convenience service centers, street-side stores, and residents' homes, bringing power supply services directly to the local community.

During the visit, the service team utilized Fushui village's convenience service facilities and collaborated with village officials to understand the electricity demands of local residents. The team visited 36 households and eight street-side commercial establishments, distributing more than 120 brochures on electricity safety.

On-site, team members provided detailed explanations to residents on practical topics such as line protection, routine checks of residual-current devices, and safe power usage during the summer. They also explained the tiered electricity pricing policy and introduced convenient features of the SGCC Online app, such as online payments and fault reporting. The team offered step-by-step guidance on checking electricity consumption and bills online and assisted with simplified electricity services.

In response to various electricity-related questions from residents and shop owners, the team provided on-the-spot answers and conducted safety hazard inspections. They focused on risks such as aging wiring and excessive electrical loads in shops, reminding users to address these issues promptly. The team made a detailed record of their visits, documenting residents' electricity concerns for follow-up and resolution. In the convenience service center, team members discussed measures for implementing services with village officials and collected feedback and suggestions.

Amid the rural streets and alleys, the bright-red uniforms of the power service team moved between farms and roadside shops, delivering attentive and reliable service to the people. Moving forward, State Grid Huayin Power Supply will continue to strengthen the integration of power supply services with village-level platforms.

They plan to carry out regular household visits, electricity hazard inspections, and safety education programs while addressing residents' electricity needs. By promoting hazard rectification and ensuring a closed-loop solution for problems, the company aims to optimize rural power supply services and enhance the sense of security and reliability among local residents.