NETDA enhances government services with innovative activity

In a bid to improve the business environment and elevate the standard of government services, the Nantong Economic and Technological Development Zone has held an activity to randomly match administrative service providers to applicants and to collect feedback from the public.

This activity employed administrative service officers from third parties to create a fair and unbiased ground. Starting from the queueing machine, they accompanied randomly selected service applicants, ensuring a fresh perspective devoid of familiar faces or scripted interactions. This approach focused on experience from both the business and public viewpoints, with a primary aim to identify and then resolve any service-related bottlenecks. The ultimate goal is to enhance the efficiency of government services by responding to feedback effectively.

The activity featured nine service windows, including market access, human resources, and medical insurance, reflecting the entire service process. Feedback from applicants was actively sought.

Applicants wait in the service hall. [Photo/WeChat account: gh_78ba52d6e1ed]

In the next phase, the zone will make efforts in addressing the issues identified during the process, introducing reformative measures to generate tangible benefits for the public and businesses to ensure that this ilk of activity delivers practical results and makes government services more efficient and friendly.