According to the Nanyang Market Supervision and Administration Bureau, staff at the city's 12315 Command Center stuck to their posts and handled consumer inquiries, complaints and reports in a timely manner to ensure that the general public had a peaceful Spring Festival.

During the holiday, the command center received a total of 767 consultations, complaints, and reports, of which 696 or 90.7 percent of the consultations, 62 or 8.1 percent of the complaints, and 9 or 1.2 percent of the reports were resolved.

The center registered the complaints and reports and transferred them immediately so they could be resolved in a timely manner. It also helped to recover more than 60,000 yuan ($9,273.14) in economic losses.