Since 2004, United Family Healthcare has been providing a full range of medical support and personalized, high-quality, patient-centered home healthcare services to local and expatriate individuals and families in Jiangsu province, Zhejiang province, and Shanghai. United Family Healthcare currently operates three general hospitals and four community clinics in Changning, Jing'an, and Pudong in Shanghai. The medical team consists of more than 200 experienced full-time doctors and 300 nurses from more than 20 countries and regions, as well as experts from renowned domestic tertiary hospitals and foreign professional medical institutions for medical cooperation.
Located in the Hongqiao International Central Business District, the Changning Campus of Shanghai United Family Hospital not only provides one-stop medical services from prevention and diagnosis to treatment and rehabilitation but also incorporates cutting-edge medical technology and personalized health management solutions. This ensures that every patient can enjoy a convenient, efficient, and humane healthcare experience. We spoke with Eddie Liu, executive general manager of Shanghai United Family Hospital (Changning), to discuss the internationalization and quality of Shanghai United Family Hospital's participation in the upgrading of Shanghai's healthcare industry.
Q1 Could you share your key learnings from United Family Healthcare's development journey in Hongqiao?
Throughout our development journey in Hongqiao, we have gained invaluable insights that have shaped our approach to healthcare. One of the most significant lessons has been the importance of localizing our services to meet the diverse needs of both expatriates and local residents. By understanding the unique cultural and healthcare preferences of our community, we have been able to tailor our offerings effectively.
Embracing innovation has also been pivotal in our growth. The introduction of advanced medical technologies, such as the Da Vinci Surgical System, has enhanced our surgical capabilities and improved patient outcomes. This commitment to integrating cutting-edge technology into our practice has allowed us to provide world-class care.
Quality patient care remains at the core of our mission. We have learned that consistently delivering high-quality, patient-centered services is essential for building trust and establishing a strong reputation within the community. Our focus on creating a welcoming and supportive environment for patients has been instrumental in fostering loyalty and satisfaction.
Moreover, investing in the professional development of our medical and administrative staff has proven crucial. By nurturing talent and encouraging continuous learning, we ensure that our team remains at the forefront of healthcare excellence.
Engaging with the community has also been a key takeaway. Understanding the health needs of our local population has enabled us to integrate more effectively and make a positive impact. Lastly, navigating challenges, such as the COVID-19 pandemic, has underscored the importance of resilience and adaptability in maintaining operations and ensuring patient safety.
These learnings will continue to guide us as we strive to provide exceptional healthcare services in Hongqiao and contribute to the well-being of our community.
Q2 What are your expectations and blessings for the future development of Hongqiao?
As the general manager of Shanghai United Family Hospital Changning Area, I envision Hongqiao becoming a beacon of innovation, sustainability, and health in Shanghai. My expectations are for it to be a model of urban development that balances economic growth with a high quality of life.
Shanghai United Family Hospital provides a full range of high-quality medical services to the general public with excellent medical quality, warm humanistic care, and a commitment to following international medical standards. It combines advanced international medical management experience with local medical resources in the business district and offers a diverse range of medical services tailored to the different health needs of multinational corporations in the business district and local community residents. As a renowned healthcare provider in Shanghai, we believe that as artificial intelligence and other cutting-edge global healthcare technologies and services continue to be utilized both domestically and in Shanghai, Shanghai United Family Hospital will continue to provide new impetus to the development of the healthcare industry in Shanghai and the Greater Hongqiao area, providing our clients with greater peace of mind.
We believe that as AI and other cutting-edge global medical technologies and services continue to be utilized in Shanghai and Hongqiao, Shanghai United Family Hospital will continue to provide new impetus to the development of the healthcare industry in Shanghai and the Greater Hongqiao area, and provide customers with high-quality international services.
For more information, please refer to the video.
[Video: hongqiaoshangwuqu]
